Terms of Sale
La Compagnie du Kraft (LCK) undertakes to accept and deliver orders within the limit of available stocks.
In case products are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we undertake to give you a refund as quickly as possible.
In confirming your order, you are accepting all of our general conditions of sale.
LCK takes no responsability for lost shipments although it will do whatever it can to track them down. Shipment times are standard post office times for your region.
Delivery times will vary according to the destination and type of delivery. LCK cannot be held responsible for any delays in delivery. Delayed delivery cannot give rise to any penalty or indemnity, and cannot be used as reason for canceling the order.
Please be advised that LCK cannot be held responsible for lost packages for all non-tracked deliveries although we will do our best to sort any issue with the relevant post offices.
Please also note that tracked deliveries that are not able to be delivered because of absent clients and that are returned to us will be reshipped at the client’s expense, once the client of course agrees to this. In any case, please know that LCK does the best it can to track packages, sort out issues, reassure clients, etc... !!!
LCK does not accept returns. Products will be replaced at LCK's cost (including shipping) should there be quality problems with the product.
RISKS and WARRANTY
The transfer of risks attached to the products sold by LCK shall take place upon handing-over the carrier.
If the products sent do not conform to your order, or should they be defective, they will be replaced. The return costs in this case are payable by us.
If you have any specific delivery lead times, could you please check with the manufacture first before placing and confirming your order. Once an order has been placed you can not amend the shipping option.
The orders are shipped to the shipping address provided by the client. We advise our client to provide all address details needed. If you have any special instructions regarding the delivery, please notify our people by adding a note when you place the order.
Please note the option delivery for international orders are:
- Non tracked delivery: tracked until it leaves FRANCE but not tracked further. However, it requires a signature on delivery at the country destination.
- Tracked delivery : tracked until the destination country and it is the safer option.
An invoice showing a breakdown of your purchases will be included with your order or attached to your shipping confirmation email.
The prices shown are in Euros are quoted including or excluding tax according to where you live and where the product will be shipped. Products shipped withing the Euro Zone will quoted sales tax inclusive and products shipped outside the Euro Zone will be quoted without the sales tax. The prices may be modified at any time. However, LCK undertakes to apply the price list in force shown on its Internet site at the time of ordering. Orders are payable in EUR only.
Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received.
Online payment is accepted exclusively by credit card : Visa, Mastercard and Paypal.
Online payment uses our bank digital security service. The information transmitted is entirely coded, is not seen nor stored and is not shared with anyone.