TERMS & CONDITIONS
The company, IPN, (henceforth the SELLER) is registered on the French trade register under No. RCS 479 971 863. The postal address is : 1bis, avenue du Cep - 78300 POISSY, France, (henceforth SELLER ADDRESS); and the email address is : [email protected]
Any orders placed for a product featured in the online shop of the website boutique.lekraft.com (henceforth SELLER SITE) implies that the user has previously consulted and accepted the present Terms and Conditions. Clicking to validate the order implies full acceptance of these Terms and Conditions. Clicking has the value of a digital signature.
The present Terms and Conditions aim to set out the rights and obligations of both parties in the context of the online sale of products offered by the SELLER to the consumer.
The contractual information relating to the sale is sent to the consumer, as part of the order confirmation form, to the email address provided.
PROOF OF TRANSACTION
The register conserved in the IT system of the SELLER, and protected with reasonable security measures, is considered as proof for all communications, orders and payments conducted between the parties. The order forms and invoices are conserved using a reliable and robust device that can be used as proof if required.
Every effort has been made to ensure the information presented on the SELLER SITE is accurate. The SELLER and its suppliers cannot, however, be held responsible for the consequences, incidents and damage resulting from the electronic transmission or accuracy of the information provided, even if the SELLER was aware of this potential damage. The names and brands of the products and manufacturers are only used for identification purposes. The product photos, descriptions and prices are not contractual.
Validity period for the offer and price : our prices are valid for one day.
The products are delivered to the address indicated by the consumer on the order form within the geographical areas covered by the SELLER. All products leave the SELLER’s premises in perfect condition. The consumer should indicate any signs of damage (e.g. holes and scratches) on the package to the delivery person, and if necessary, refuse the product. A new, identical product will be sent to the consumer free of charge.
Any damaged product declared at a later date, and not at reception, cannot be exchanged.
As with all deliveries, delays can occur, and parcels can get lost. If this happens, the SELLER will ensure that the delivery company investigates the situation. Every effort will be made, for as long as necessary, to find the parcel. If this is not possible, the SELLER will be reimbursed by the delivery company, which will deliver an identical parcel at its own cost.
The SELLER declines any responsibility if the delivery time is extended by the delivery company, particularly in the event of lost parcels, bad weather and strikes.
Delivery problems (fault of delivery company)
Any anomaly occurring in relation to the delivery (damage, missing product, broken product) must be indicated on the delivery form and accompanied by the consumer’s signature.The consumer must also communicate this anomaly to the delivery company within two (2) working days from the date of delivery by registered post with proof of receipt. The consumer should also send a copy of this letter to the SELLER ADDRESS. Without this letter, the SELLER will be unable to exchange the product.
The consumer should communicate, on the day of delivery or at the latest the first working day following delivery, any complaint about a delivery error or product non-conformity to the SELLER. If this timeframe is not respected, the claim will be rejected.
Claims should be addressed to the SELLER at the SELLER ADDRESS. Any claims that do not respect the aforementioned guidelines and timeframe cannot be taken into account and release THE SELLER from any responsibility in relation to the consumer.
In the event of a delivery error or exchange, the product being exchanged or reimbursed should be returned to THE SELLER at the SELLER ADDRESS in its entirety, in the original packaging, and in perfect condition. To be accepted, all returns should have been communicated to the SELLER and received prior authorisation. The SELLER will send the replacement parcel to the consumer’s address.
Postage costs will be covered by the SELLER, unless the product does not match the original declaration made by the consumer.
These Terms and Conditions do not deny consumers the legal guarantee that obliges professional sellers to protect them against the consequences of any hidden defects in the purchased item.
Right of withdrawal : the right of withdrawal only applies to natural persons.
In accordance with articles L. 120-20, consumers have seven (7) calendar days to return any undesired product, at their own cost. This timeframe begins from the day the order is received by the consumer. Any returns should first be communicated to the customer service of the SELLER and then returned to the SELLER ADDRESS.
Only products that are returned in their entirety, in their original packaging, complete, intact, and in perfect condition for resale will be accepted. Any product that is damaged or whose packaging is damaged will not be reimbursed, taken back or exchanged. The right of withdrawal can be exercised without any penalty, except the postage and/or return postage costs. If the right to withdrawal is exercised, the consumer can choose whether to ask for a refund or an exchange. In the event of an exchange, the return shipping costs are at the expense of the consumer.
If the right to withdrawal is exercised, the SELLER will do everything possible to reimburse the consumer within 30 days.
Using the brand names present on the site is strictly forbidden.
None of parties involved will have failed in their contractual obligations, if their execution is delayed or prevented by unforeseeable circumstance or a force majeur. Any event or circumstance beyond the control of the parties - unpredictable, unavoidable or independent of the will of the parties who were unable to prevent the event despite making every possible and reasonable effort to do so – is considered to be a force majeur.
The party affected by these circumstances will inform the other within 10 working days from the date they became aware of the force majeur.
The two parties will contact each other, within three months, unless prevented by a force majeur, to examine the consequences of the event and agree to the conditions under which the contact will be executed. If the force majeur lasts longer than one month, the present conditions can be terminated by the affected party.
The following events are expressly considered to be a force majeur, in addition to those habitually considered by the jurisdiction of the French courts: transport blockages, earthquakes, fires, storms, lightening and failure of telecommunications network.
If one or several of the present conditions are considered to be invalid or declared invalid when applying a law, regulation or following a definitive decision from a competent jurisdiction, the other conditions will remain fully valid and in force.
The fact that one of the parties does not call on a failure by the other party in complying with any of the present conditions shall not be interpreted in the future as a revindication of the obligation in question.
The present Terms and Conditions are subject to French law, for the rules of substance and form. In the event of a dispute or claim, the consumer will, as a priority, contact the SELLER to reach an amicable solution.
PERSONNAL DATA PROTECTION
The data provided by consumers is used to process their order. In line with law no 78-17 of 6 January 1978 relating to information, files and liberties, the consumer has the right to withdraw, consult, modify and delete the data they have communicated to the SELLER. This right can also be exercised online via the contact form on the website.
All orders made via the SELLER SITE imply that the consumer adheres, unreservedly, to the Terms and Conditions of the SELLER.
In the event of sales to a legal person, any relevant claims (price, product, terms) will be subject to French law at the Tribunal de Commerce (commercial court) where the headquarters of the SELLER are located.